CASE STUDY · LGU · CITY SUPERAPP

Alangalang Connect

Our town. Closer together.

One connected initiative for the Municipality of Alangalang, Leyte: a mobile app for residents, and CityPulse — a shared workspace for public service.

Explore the showcase

alangalang.advancedthinkers.app

225

residents surveyed, March 2026

municipal offices interviewed

70%

said they would use the municipal app

~85%

of counter traffic in Health, MSWDO, and Treasury

THE CHALLENGE

Long lines, slow processing, and lack of information. Incomplete requirements were the top bottleneck named by 9 of 11 offices, and 7 of 11 had no online presence at all.

THE APPROACH

Before a single screen was designed, we listened. The survey and interviews set the priorities — starting with the busiest counters: Health, MSWDO, and Treasury.

THE PLATFORM

Two sides, one shared purpose: the resident app for everyday services, and CityPulse for coordinating across offices with role-based access and an audit trail.

What we built

Documents

Browse requirements, send a request, and follow its status.

Appointments

Book from the slots published by each municipal office.

Report an issue

Report a local concern and follow its progress.

Water billing

View linked AWASS accounts, bills, and consumption.

CityPulse workspace

Requests, appointments, citizen inbox, publishing tools, and staff roles.

GIS & public maps

Barangay boundaries, hazard layers, community places, and a commute guide.

GROUNDED IN LISTENING

Built from what Alangalang told us.

Appointment booking was the top request from residents (59%), followed by reporting barangay concerns (57%) and scholarship tracking (52%).

CITIZEN SURVEY · N=225

10 of 11 offices said appointment booking would help. Health, the busiest counter in the municipality, asked for it directly.

DEPARTMENT INTERVIEWS · N=11

69% of residents have slow or unstable internet — so the app is designed to stay useful on weak connections.

CITIZEN SURVEY · N=225

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